Benefits Of Technology In Service Delivery

 

Do you remember the times you had to wait in the queue for a long time before collecting your paycheck? Well, a lot has changed. Technology has made the world a global village where you can get access to any service you need. It's no doubt that the new technology plays a major role in our daily lives. I've highlighted some advantages of technology in delivering service below:

Easy, Faster and Effective Communication

Customers have an ample time of getting the information of the service they need at the shortest time possible through technology. This makes the employees able to serve the customers to their utmost satisfaction. By use of different search tools like Google, one gets to have immediate information of everything there's to know on that particular service. For instance, if you need to book a hotel, you only need to check on Google or their website about the services and go ahead and communicate with them. It's that simple! The use of technology in service delivery has made a lot of confusion, dissatisfied be avoided because of the clarity brought by use of the Internet. It has brought efficiency in delivering the service.

Large Clientele Base

It has made it possible for service delivery around the world. Customers and employees from all round the world are able to interact For instance, Alibaba is a wholesale online shop that attracts the client from all corners of the world. Customers Therefore are able to have access to the goods they desire without being restricted by distance. There are different social media platforms like WhatsApp, Instagram and Twitter where employees are able to market their services. This information can be accessed by everyone around the globe as long as he / she is using that particular platform hence the service reaches out to more customers. It has also allowed customization of their services to fit the clients need.

Self-Service  

It's no longer necessary for one to wait for hours to be served in different capacities like in banks, booking hotels or airplanes and at supermarkets. It's now easy to get what you want at where you are at without having to move as long as you have the required software apps with you in your phone, laptop or computer. New technology has brought efficiency and convenience because you can get what you need at anytime(no time restrictions). It saves a lot of time and cost because of less mobility. A lot of space that was initially used for stocking are now managed efficiently using the internet. Records are kept safely through the different online storage like Cloud and Google Drive, and It's a convenient way to live.

Likewise, it's true that the advanced technology has brought an easy, efficient and convenient way of living. It has also led to many innovations in different fields However. It's important to note some of its disadvantage like loss of human touch. It's Therefore important to bring a balance to how you embrace technology.